Experiencing failed deposits or duplicate charges can be frustrating. At Goldrush Casino, we prioritize your experience, ensuring that transactions are smooth and secure. If your deposit fails, please check with your bank to see if there are any issues on their end. If you notice a duplicate charge, reach out to our customer support immediately and we’ll work with you to resolve the issue as swiftly as possible. Our aim is to ensure that your gaming experience with Sword Stomp and other slot games is seamless and enjoyable.

Some banks in South Africa may have restrictions on online gambling transactions which can lead to rejected deposits. To improve your chances of successful transactions, consider using different payment methods that are widely accepted by online casinos, such as e-wallets or prepaid cards. At Goldrush Casino, we strive to support a variety of banking options and our customer support team is here to guide you in selecting the best method for your needs. We’re committed to making your gaming journey as accessible as possible.

Manual withdrawal requests at Goldrush Casino require confirmation via live chat to ensure the security of your transaction and protect against fraud. This step, while it may seem inconvenient, is in place to verify your identity and make sure that your funds are processed correctly. Our dedicated support team understands that your time is valuable, so we’re always ready to assist you quickly and efficiently during the process if needed. We appreciate your understanding as we work to keep your experience safe.

If you find your withdrawal is stuck because of a missing reference number, it’s essential to act swiftly. First, double-check your transaction history to identify if there’s an oversight. If you still cannot find the reference number, reach out to our customer support team as soon as possible. They will guide you on how to retrieve or provide the necessary information to facilitate your withdrawal. At Goldrush Casino, we take these matters seriously and are here to assist you in resolving them efficiently.

At Goldrush Casino, your security and compliance with regulations are our top priorities. Occasionally, additional documents may be required to verify your identity or the legitimacy of the transaction which is standard practice across the industry. If you are asked for further documentation during the withdrawal process, know that this is to protect you and ensure compliance with legal requirements. Our support team is always available to clarify what documents are needed and assist you in completing the process smoothly.