A well-managed approach to gambling allows players to enjoy the experience without negative consequences. At Goldrush Ladysmith, we emphasize the importance of responsible play—knowing when to set limits, recognizing the risks, and ensuring that gaming remains a source of entertainment rather than financial pressure. By adopting responsible habits, players can enjoy the excitement of gambling while staying in control.

At Goldrush Ladysmith, we encourage responsible gaming and believe that gambling should remain a form of entertainment rather than a financial solution. To maintain a healthy balance, it’s essential to set boundaries on time and spending before you start playing. Ensuring control over your gambling habits allows you to enjoy the experience without negative consequences. Here are some responsible gambling guidelines to follow:

Set a strict budget and never gamble with money meant for essential expenses.
Avoid chasing losses, as it can lead to increased financial stress.
Monitor how often and for how long you gamble to prevent excessive play.
Take breaks during gameplay to maintain perspective.
Acknowledge that gambling is a game of chance, and there are no guaranteed wins.
Keep gambling as a fun pastime and never a way to solve financial issues.

For further assistance or guidance on responsible gambling, you can contact:

National Gambling Board
For help, call +27 (0)12 394 3800 or email [email protected]. If you need immediate support, reach out to the toll-free helpline at 0800 006 008.

ABOUT THE SELF-EXCLUSION PROCESS

If you feel gambling is negatively affecting your life, Goldrush Ladysmith offers self-exclusion options to help you take control of your gaming activities. If you need a break or wish to limit your access to gambling, you can initiate self-exclusion by contacting [email protected].

Goldrush provides the following self-exclusion measures:

Temporary Suspension – A minimum break of 7 days from all gaming activities.
Self-Exclusion – A minimum exclusion period of one month to help regain control.
Permanent Self-Exclusion – Full account closure for an indefinite period.

To request exclusion, send an email with your NAME, SURNAME, ID NUMBER, and the DESIRED EXCLUSION PERIOD along with a copy of your South African ID Book for verification.

Please note: If you choose temporary or self-exclusion, your account will not be automatically reinstated after the period ends. You will need to request reactivation. If you opt for permanent self-exclusion, your account will be closed, and any remaining balance will be refunded. Reactivation of a permanently closed account requires following the SARGF’s upliftment process.

Goldrush Ladysmith is a fully licensed betting operator and supports responsible gambling. No persons under 18 years old are permitted to gamble. Winners know when to stop. For free gambling support, call 0800 006 008.

POLICY FOR MINORS

Goldrush Ladysmith strictly prohibits gambling by individuals under the age of 18 years. If an underage person is found gambling, any winnings will be forfeited, and their access will be revoked.

We reserve the right to request proof of age at any time. If a player fails to provide adequate identification, their account will be suspended. Additionally, Goldrush Ladysmith only operates in jurisdictions where gambling is legally allowed. Players must ensure they comply with all local laws and regulations before engaging in gaming activities.

GMBLING FILTERS

To help prevent minors from accessing gambling-related content, we recommend the following internet filtering programs:

CyberPatrol
SafeKids
SurfControl
Solid Oak Software
NetNanny

At Goldrush Ladysmith, we are committed to creating a safe and responsible gaming environment. If you or someone you know needs support with gambling-related issues, reach out to a responsible gambling helpline today.