Effective Date: 10 February 2025

1. Introduction

Goldrush Ladysmith (https://goldrushladysmith.co.za/) values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy outlines how we collect, process, and protect personal data when you interact with our website, services, and related platforms.

By using our website or services, you consent to the collection, storage, and processing of your personal information as described in this Privacy Policy. If you do not agree with these terms, please discontinue the use of our website and services.

For inquiries, please contact:
Address: 82 Murchison St, Ladysmith, uMnambithi, 3370, South Africa
Email: [email protected]
Phone: 064 758 4979

2. Scope and Applicability

This Privacy Policy applies to:

Website Visitors: Users who browse, interact with, or access our website.
Customers: Users who register, create accounts, or engage in transactions.
Communication Users: Individuals who contact us via phone, email, or other channels.

This policy does not apply to de-identified, anonymized, or aggregated data that cannot be linked to a specific individual.

3. Information We Collect

We collect personal information necessary for account registration, transactions, and website functionality. This may include:

3.1 Data Collected Automatically

Device Information: IP address, browser type, and operating system.
Website Activity: Pages visited, time spent on pages, and referral sources.
Cookies & Tracking: Browsing preferences and interaction data (see Section 6: Cookies and Tracking Technologies).

3.2 Data Provided by Users

Personal Identifiers: Name, surname, date of birth, and identification number.
Contact Details: Email address, phone number, and physical address.
Account Information: Username, password, and transaction history.
Payment Information: Bank details or card details (processed securely through third-party providers).
Gaming & Transaction Data: Betting activity, deposits, withdrawals, and account balances.

4. Purpose of Data Collection

Goldrush Ladysmith processes personal data for the following purposes:

Account Registration & Management: To create, verify, and manage user accounts.
Transaction Processing: To facilitate deposits, withdrawals, and purchases.
Legal & Regulatory Compliance: To fulfill obligations under POPIA, the Financial Intelligence Centre Act (FICA), and the National Gambling Act.
Customer Support: To respond to inquiries, complaints, and service requests.
Marketing & Promotions: To send promotional offers and updates (users may opt-out at any time).
Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity.

5. Legal Basis for Processing Personal Information

We process personal data based on:

User Consent: When you provide explicit permission (e.g., signing up for marketing communications).
Contractual Obligations: When required to fulfill transactions or provide services.
Legal Compliance: To meet regulatory requirements such as FICA verification.
Legitimate Interests: To enhance website functionality, prevent fraud, and ensure responsible gaming.

Users may withdraw consent at any time by contacting [email protected].

6. Cookies and Tracking Technologies

Goldrush Ladysmith uses cookies and other tracking technologies to improve user experience and website functionality.

6.1 How We Use Cookies

Essential Cookies: Enable website functionality and security.
Analytics Cookies: Help us understand website traffic and usage.
Marketing Cookies: Used for personalized advertising and promotions.

Users can adjust their cookie preferences through browser settings. However, disabling cookies may affect website performance.

For more details, refer to our Cookie Policy.

We do not sell or rent personal data. However, we may share information in the following circumstances:

Service Providers: Third parties assisting with payments, security, and analytics.
Regulatory Authorities: When required for legal compliance (e.g., KwaZulu-Natal Gambling and Betting Board).
Law Enforcement: If required by court order or legal investigation.
Business Transfers: In the event of a company sale, merger, or restructuring.

Where data is transferred outside South Africa, we ensure compliance with POPIA and implement safeguards to protect your information.

8. Data Security Measures

Goldrush Ladysmith implements industry-standard security measures, including:

Encryption: Secure data transmission using SSL technology.
Access Controls: Limited access to personal data on a need-to-know basis.
Fraud Detection: Monitoring for suspicious activity and unauthorized access.

Users should protect their login credentials and report suspicious account activity immediately.

9. User Rights Under POPIA

Under POPIA, users have the right to:

Access Data: Request a copy of personal information held by us.
Correction of Data: Update inaccurate or outdated information.
Data Deletion: Request the removal of personal data (subject to legal requirements).
Marketing Preferences: Opt-out of direct marketing communications.
Objection to Processing: Restrict the use of personal data in certain circumstances.

To exercise these rights, contact [email protected]. Requests will be processed within 30 days as per POPIA regulations.

10. Data Retention Policy

Goldrush Ladysmith retains personal data only for as long as necessary to:

Provide services and fulfill transactions.
Comply with legal and regulatory obligations.
Resolve disputes and enforce agreements.

Once data is no longer required, it will be securely deleted or anonymized.

11. Responsible Gaming and FICA Compliance

Goldrush Ladysmith is committed to responsible gaming and enforces:

Strict age verification (18+ only).
FICA compliance, requiring proof of identification and address.
Deposit limits and betting restrictions to promote fair play.
Security measures to detect fraudulent or irregular activity.

Users who suspect gambling-related harm may seek assistance through the National Responsible Gambling Programme (0800 006 008).

12. Dispute Resolution

Disputes related to data privacy may be escalated to the Information Regulator of South Africa at https://inforegulator.org.za/.

For gaming-related disputes, users may contact the KwaZulu-Natal Gambling and Betting Board for resolution.

13. Amendments to This Privacy Policy

Goldrush Ladysmith reserves the right to update this Privacy Policy to reflect:

Changes in business operations.
Updates to POPIA or other relevant laws.
Enhancements to data security and user experience.

Significant updates will be communicated via website notifications or direct email (for registered users).

14. Contact Information

For privacy-related inquiries, contact:

Goldrush Ladysmith
Email: [email protected]
Address: 82 Murchison St, Ladysmith, uMnambithi, 3370, South Africa
Phone: 064 758 4979

Users may also file complaints regarding data privacy with the Information Regulator of South Africa at https://inforegulator.org.za/.